Welcome To The Planet
Thank You For Your Purchase!
We will be shipping your order very soon, but we need your help to ensure fast, trouble-free delivery. Specifically, we need you to help us with the following four things...
After making your purchase you should receive a payment confirmation from PayPal (our online payment processor) with details of your purchase. Please check the accuracy of your order, including quantities.
We receive your order from PayPal as you placed it, and we ship accordingly... unless you catch a mistake and let us know ASAP.
If you see a mistake in your order, send us an e-mail: Herrick@PlanetWhizbang.com
Double-Check Your Order
Watch For Our Tracking E-Mail
We typically process orders to US addresses within 24 hours, and we will send you an e-mail with tracking details. Or, if there is a problem with your order, we will send you an e-mail with questions. If you don't receive an e-mail from us within 24 hours, check your spam filter. The tracking e-mail will probably be there. If not, contact us immediately at Herrick@PlanetWhizbang.com
As soon as you get the tracking e-mail, check your mailing address for accuracy. We get incorrect mailing addresses with surprising frequency. If you catch the mistake quickly, we can usually make the needed corrections before your order is delivered to the post office or picked up by UPS. Contact us immediately if your mailing address is incorrect: Herrick@PlanetWhizbang.com
Double-Check Your Mailing Address
Open Your Order When You Get It
When your order arrives, check to make sure you have received the proper items and quantities. If not, contact us immeditely: Herrick@PlanetWhizbang.com
We ship out thousands of orders every year and rarely have problems. But problems do happen from time to time, and they are a great disappointment. 99% of the problems that could occur can be prevented or alleviated if you will help us as outlined above.
And finally, If you have any questions about your order, don't hesitate to contact us by e-mail. Your questions or concerns are received by the owners of this business. We take order questions very seriously, and will respond promptly.... Herrick@PlanetWhizbang.com